Who We Are
Timeless Beauty Group is a South African hair care brand offering salon-grade, sulphate-free products. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or make a purchase from us. By using this website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Contact information — your name, email address, and telephone number when you submit an enquiry through our contact form.
- Order information — your name, delivery address, and payment details when you place an order through our Shopify-powered store.
- Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders and communicate about them
- Respond to enquiries submitted via our contact form
- Improve our website, products, and services
- Send promotional communications where you have opted in to receive them
- Comply with legal and regulatory obligations
We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience, remember your preferences, and gather anonymised analytics data. You can control or disable cookies through your browser settings at any time, although doing so may affect the functionality of certain parts of the website.
Third-Party Services
We use Shopify to process transactions on our website. When you make a purchase, your payment and order information is handled by Shopify in accordance with their own privacy policy. We may also use third-party analytics services such as Google Analytics to understand how visitors use our site. These services collect data in an anonymised and aggregated form.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
Your Rights
Under the Protection of Personal Information Act (POPIA) and other applicable South African legislation, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention requirements
- Object to the processing of your information for direct marketing purposes
To exercise any of these rights, please contact us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable legislation. Any updates will be posted on this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.